Our Policies

àLouise is a an exclusive bridal salon that serves one bride at a time in order to guarantee the most tailored experiences for our brides. Therefore, we require brides to make an appointment prior to visiting the boutique.

All gowns and accessories purchased at àLouise are made-to-order, and cannot be returned, exchanged or cancelled. All sales are final. Samples sold are also final sales and cannot be exchanged or refunded.

We understand that plans change, however, as we can only serve a limited number of brides a day, we respectfully ask our brides to cancel at least 24 hours before the scheduled appointment and you will receive a complete refund of your appointment fee. If appointments are cancelled with less than 24 hours notice, you will not be eligible for an appointment fee refund and $30 for a 1 hour appointment or $60 for a 2 hour appointment will be charged. Brides that do not show up to their appointment without notice will be charged a $30 no-show fee for 1 hour appointments, and $60 for 2 hour appointments. We reserve the right to change these policies at any time without further notice.

Appointment fees are shown under the Appointment section of the website and are non-refundable service fees, unless a dress is purchased on the same day as the scheduled appointment, in which case the appointment fee can be applied towards the purchase.

Force Majeure. aLouise Bridal Experiences LLC shall not be liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make previously owed payments to the other Party hereunder) when and to the extent such failure or delay is caused by or results from acts beyond the impacted Party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”) that frustrates the purpose of this Agreement: (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; (i) epidemic, pandemic or similar influenza or bacterial infection (which is defined by the United States Center for Disease Control as virulent human influenza or infection that may cause global outbreak, or pandemic, or serious illness); (j) emergency state; (k) shortage of adequate medical supplies and equipment; (l) shortage of power or transportation facilities; and (m) other similar events beyond the reasonable control of the Impacted Party.

We reserve the right to change our policies at any time without notice. All prices are subject to change without prior notice.

Image by Ashley Williams @ashdubsphoto